First 30 days
- Confirm the current process and one accountable owner.
- Collect representative evidence from recent opportunities.
- Define one proportionate control and a usable completion criterion.
Assessment action guide · Direction
Process definition
Make the real flow, decisions and interfaces visible.
Objective evidence
Process map; purpose and scope; inputs and outputs; decision criteria
Measures to baseline
Cycle time; rework loops; stage ageing; interface failures
Effectiveness test
After 30–90 days, compare the baseline with actual customer, flow, quality, risk and commercial outcomes. Record whether the control helped, created friction or needs redesign.
Evidence posture
Start with Known observations and records. Label unverified conclusions as Inferred, proposed targets as Assumed, and absent baselines as Missing. Do not claim realised value until the effect has been measured.