ISO 9000
Fundamentals and vocabularyUse shared quality-management concepts and protect terminology from local reinterpretation.
Supporting standards
ISO 9001 is the backbone—not the entire knowledge system.
Use supporting standards only where they improve a material decision, risk or capability. They do not automatically become certification requirements.
ISO 9004:2018
Sustained successExtend performance thinking beyond minimum conformity.
ISO 10001–10004
Customer satisfactionCodes of conduct, complaints, disputes and monitoring customer satisfaction.
ISO 10013:2021
Documented informationDesign useful, proportionate and protected process information.
ISO 10014:2021
Financial and economic benefitsConnect quality results, metric trends and economic outcomes.
ISO 10015:2019 / ISO 10018
Competence and engagementDevelop decision competence, participation and people systems.
ISO 19011:2026
Management-system auditingPlan risk-based audits and evaluate auditor competence.
ISO 31000:2018 / IEC 31010
Risk managementStructure commercial uncertainty and select assessment techniques.
ISO 37301:2021
Compliance managementIntegrate legal, regulatory and ethical obligations.
ISO/IEC 27001:2022
Information securityProtect customer, commercial and personal information.
ISO/IEC 42001:2023
AI managementGovern AI-supported prospecting, scoring, content and decisions.
ISO 44001:2017
Collaborative relationshipsManage partner and strategic-customer relationship systems.