CONTROL
Intended control
Consistent offer baseline; scope and exclusions clear; authority applied; exceptions controlled.
SaleQMS process area
Offer & commitment
Release offers and promises only after proportionate review and approval.
RISK
Failure modes
Margin leakage; ambiguous scope; contradictory terms; unauthorised commitments.
EVIDENCE
Useful evidence
Offer review; approval matrix; exception record; final commitment baseline.
MEASURE
Measures to consider
Decision cycle time; exception frequency; downstream failure; customer outcome; improvement effect.
Questions for process review
- What decision or customer outcome must this process area make more reliable?
- What evidence is sufficient, and who decides?
- How does control change with risk and complexity?
- Where can information be lost, distorted or delayed?
- How will we know that the process is effective?