CONTROL
Intended control
Requirements reconciled; changes traceable; owners aligned; receiver confirms readiness.
SaleQMS process area
Contract & handover
Transfer the accepted promise into complete, usable delivery information.
RISK
Failure modes
Sales-delivery gaps; rework; delayed start; customer asked to repeat information.
EVIDENCE
Useful evidence
Handover pack; contract summary; open-point log; readiness confirmation.
MEASURE
Measures to consider
Decision cycle time; exception frequency; downstream failure; customer outcome; improvement effect.
Questions for process review
- What decision or customer outcome must this process area make more reliable?
- What evidence is sufficient, and who decides?
- How does control change with risk and complexity?
- Where can information be lost, distorted or delayed?
- How will we know that the process is effective?