CONTROL
Intended control
Requirements reconciled; changes traceable; owners aligned; receiver confirms readiness.
SaleQMS process area
Contract & handover
Transfer the accepted promise into complete, usable delivery information.
The people behind the process
Make the handover work for people.
Give the people delivering the promise the context, decisions and evidence they need.
RISK
Failure modes
Sales-delivery gaps; rework; delayed start; customer asked to repeat information.
EVIDENCE
Useful evidence
Handover pack; contract summary; open-point log; readiness confirmation.
MEASURE
Measures to consider
Decision cycle time; exception frequency; downstream failure; customer outcome; improvement effect.
Questions for process review
- What decision or customer outcome must this process area make more reliable?
- What evidence is sufficient, and who decides?
- How does control change with risk and complexity?
- Where can information be lost, distorted or delayed?
- How will we know that the process is effective?