Customer needs record
Create a shared and traceable understanding before solution design.
Open example: This page explains the information structure. Use Complete for saved working reviews and export.
Stakeholders and intended users
Record the minimum reliable information, its source, owner and status. Mark unknowns explicitly rather than converting assumptions into facts.
Stated, implied and obligatory needs
Record the minimum reliable information, its source, owner and status. Mark unknowns explicitly rather than converting assumptions into facts.
Current situation and desired outcome
Record the minimum reliable information, its source, owner and status. Mark unknowns explicitly rather than converting assumptions into facts.
Constraints, dependencies and assumptions
Record the minimum reliable information, its source, owner and status. Mark unknowns explicitly rather than converting assumptions into facts.
Acceptance and decision criteria
Record the minimum reliable information, its source, owner and status. Mark unknowns explicitly rather than converting assumptions into facts.
Open questions, owners and confirmation status
Record the minimum reliable information, its source, owner and status. Mark unknowns explicitly rather than converting assumptions into facts.
Example structure · Adapt to context and risk · Do not capture personal or confidential information unless your approved system and retention controls permit it.