Know what happens at each step.

Before payment

Open knowledge needs no account. Complete requires a verified business account. The list price is €49/month or €490/year in EUR. The annual plan is charged in one annual payment.

Checkout uses your business/billing details to determine tax treatment. Business customers can provide their legal name and tax ID. A tax-inclusive contractual price does not automatically decrease solely because VAT is accounted for under reverse charge.

If you are eligible for the launch introductory offer, the purchase review shows the exact benefit before acceptance. Monthly launch customers can receive 50% off the first six monthly billing periods; eligible annual customers can receive 50% off the first annual renewal. The exact campaign promise stored with your order controls.

After payment

Complete becomes available after SaleQMS receives verified provider confirmation. Returning from Stripe alone never grants access. The original accepted terms and purchase confirmation remain available in your account.

Billing, cancellation and failed payment

Manage billing opens Stripe's customer portal, where available payment methods, invoices and cancellation controls are shown. Scheduled cancellation normally keeps access through the paid period. Failed payment can pause Complete access until the invoice is resolved.

14-day first-payment satisfaction guarantee

For new business customers, SaleQMS provides a 14-day satisfaction guarantee on the first subscription payment so you can evaluate whether Complete is suitable for your business. Simply signing in, exploring the tools or beginning an incomplete review does not by itself disqualify a refund.

The guarantee is no longer available once substantial value has been consumed, such as exporting or downloading protected Complete work products or premium materials, or materially using Complete to create completed business deliverables. The guarantee is available once per business organisation, for its first subscription payment only.

Submit a request within 14 days of the initial payment through Refund request. If eligible, the amount actually paid is refunded and Complete access ends when the refund is processed. Duplicate charges, billing errors, service faults and rights that apply under mandatory law are handled separately from this commercial guarantee. Future promotional discounts have no cash value before they are invoiced.

Substantial value consumption means successfully exporting or downloading a protected Complete work product or premium material, or completing a business deliverable with Complete. Opening a tool, viewing a page, saving an incomplete draft or a failed download does not qualify. A decision must identify the specific work product, material or completed deliverable and the action involved; uncertainty is referred for manual review.

Administrative documents, including invoices and purchase confirmations, do not count as value consumption. Exporting your own data after cancellation does not disqualify a refund.

Eligible evaluation-only requests qualify for a full refund of the first payment. Borderline cases receive manual review. A request for a duplicate charge, billing error, service fault or mandatory-law remedy can be sent to info@saleqms.com and is assessed separately, including outside the guarantee window.

Your saved work

Saved workspace records remain readable and exportable for 90 days after paid access ends, then are deleted from active systems under the retention policy. Export your work before that period ends if you need a permanent copy.