Self-service

Request your first-payment refund

SaleQMS Complete is sold to business customers. New business customers have a 14-day first-payment satisfaction guarantee intended to let you evaluate whether Complete is suitable for your business.

Simply signing in, exploring the tools or beginning an incomplete review does not by itself disqualify a refund. The guarantee is no longer available once substantial value has been consumed, such as exporting or downloading protected Complete work products or premium materials, or materially using Complete to create completed business deliverables. The guarantee is available once per business organisation, for its first subscription payment only.

If your eligible request is received within 14 days of the first subscription payment, the amount actually paid is refunded and Complete access ends when processing completes. Duplicate charges, billing errors, service faults and rights that apply under mandatory law are handled separately from this commercial guarantee.

Substantial value consumption means successfully exporting or downloading a protected Complete work product or premium material, or completing a business deliverable with Complete. Opening a tool, viewing a page, saving an incomplete draft or a failed download does not qualify. A decision must identify the specific work product, material or completed deliverable and the action involved; uncertainty is referred for manual review.

Administrative documents, including invoices and purchase confirmations, do not count as value consumption. Exporting your own data after cancellation does not disqualify a refund.

Eligible evaluation-only requests qualify for a full refund of the first payment. Borderline cases receive manual review. A request for a duplicate charge, billing error, service fault or mandatory-law remedy can be sent to info@saleqms.com and is assessed separately, including outside the guarantee window.

This guarantee is separate from cancelling future renewals. A future introductory discount has no cash value before it is invoiced. Saved workspace content is not deleted by a refund request and remains subject to the retention policy.

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